james My official job at Scott Group: System Administrator I've been with Scott Group since: 2009 The best part of my job: Working my computer magic My definition of good customer service: Helping them achieve their goals and setting them up for future success A good day at work includes: Striking a balance between accomplishing project goals and meeting immediate computer needs A good weekend includes: Playing with my kids (around the house, sledding, the zoo, museum…whatever), and a great learning time at church