jake My official job at Scott Group: Process Engineering Manager I’ve been with Scott Group since: 2008 The best part of my job: Getting to work with everybody on making job tasks and functions easier My definition of good customer service: When the customer dials your number first, especially during a crisis event A good day at work includes: Solving a problem that helps somebody with their job functions The most rewarding part of my job: Seeing the “AH-HA” on people’s faces while working on a project When I’m not at work I’m: Fishing, reading, playing with my children, tying flies