Bruce My official job at Scott Group: Designer Unofficial responsibility: Animal control! I’ve released a baby snake from the shipping department and captured an injured goose in the parking lot. I’ve been with Scott Group since: 2006 My definition of good customer service: Understanding customers enough to help them get the product they want, even when they’re not sure what that is A good day at work includes: Hearing “I love it” from a customer The most rewarding thing about my job: Having my creativity reflected in a carpet When I’m not at work I’m: Hunting, fishing, and spending time with family